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If you’re a sales leader, executive, key account manager or customer serving professional in a B2B industry, you're in the right spot! I want to show you how you can activate the three core drivers that produce fanatical fans and highly profitable customers for life.

Hi, I'm Jermaine, a customer growth author, speaker, consultant, and business relationship specialist. I help key account leaders become the advisers their customers never want to leave.

Make sure you subscribe to this podcast to be notified whenever a new episode drops.

Check out my website for informative content posted on the blog every week.

Apr 10, 2020

This week’s episode of the Key Customer Growth Podcast is a short but vitally important one.

You’ve heard me talk a lot about crisis management in the past few weeks, specifically in the context of your customers.

It’s crucial for your organisation to know how to protect your most important key customers in any crisis.

There are five customer phases that will help deepen relationship ties and protect opportunities, as well as your profits.

I’m running a complimentary live workshop on April 14th to talk you through the customer crisis plan.

This can be implemented within a few days at rapid speed to respond to any kind of situation and protect your profits, reputation, relationships and revenues.

Listen to the podcast to find out about the importance of a Customer Crisis Plan and sign up for the webinar here.

Jermaine Edwards
Your Customer Growth Guide