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If you’re a sales leader, executive, key account manager or customer serving professional in a B2B industry, you're in the right spot! I want to show you how you can activate the three core drivers that produce fanatical fans and highly profitable customers for life.

Hi, I'm Jermaine, a customer growth author, speaker, consultant, and business relationship specialist. I help key account leaders become the advisers their customers never want to leave.

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May 1, 2020

In our latest episode of the Key Customer Growth Podcast, I’m talking about the single most important skill in key account management…

Customer Leadership.

We cover the posture of customer leadership and the key leadership qualities you can utilise inside your organisation.

When my companies moved from customer...