May 1, 2020
In our latest episode of the Key Customer Growth Podcast, I’m talking about the single most important skill in key account management…
We cover the posture of customer leadership and the key leadership qualities you can utilise inside your organisation.
When my companies moved from customer...
Apr 17, 2020
“It is not the strongest of the species that survives, nor the most intelligent but the one most responsive to change.” - Charles Darwin
We live in a time when we’re constantly needing to adapt, as change can’t be ignored.
Adaptability is the skill every organisation needs if they want to succeed.
It is no...
Apr 10, 2020
This week’s episode of the Key Customer Growth Podcast is a short but vitally important one.
You’ve heard me talk a lot about crisis management in the past few weeks, specifically in the context of your customers.
It’s crucial for your organisation to know how to protect your most important key customers in any...
Apr 4, 2020
Our latest episode of the Key Customer Growth Podcast is here and it’s on a topic that is very commonly overlooked.
In current times, it’s easy to know that we’re in a time of uncertainty and crisis. We’re having to pivot in all areas of our lives to make it work.
However, crises aren’t always easy to...
Mar 27, 2020
We’re living in uncertain times right now. In fact, a VUCA (Volatile, Uncertain, Complex, Ambiguous) world.
Not just as business customer leaders but in our personal lives, too.
That’s why this week's episode of the Key Customer Growth podcast is about solving problems you didn’t see coming, just like the current...