Feb 15, 2020
In this episode, which is number 12, I raise the issue of obtaining Customer Mastery.
Rarely do we hear these two words, "customer" and "mastery", together as a statement. Mostly we hear about excellence. Yet excellence is about the pursuit of something that you endeavour to achieve and grow towards when you apply specific kinds of skills, tools and strategies.
Mastery is actually far more comprehensive!
My podcast will get you to question achieving mastery by thinking about the engagement with your customers, as well as raising the standards across your entire business to deliver above-average results to your customers consistently.
When we aim to achieve mastery, it’s not just about something that is effective - it must be highly professional and very specific to deliver the expected results from a particular activity consistently, and most importantly with impact.