Nov 29, 2019
Check out this week’s blog post for more on how to retain customers
Nov 22, 2019
If you’ve ever had a customer leave and been puzzled as to why. It might be because you’ve fallen prey to the customer churn cycle. They trigger customer experiences that influence their decision to stay or leave an organisation.
In this podcast episode I’ll talk about
How to understand customer churn to...
Nov 15, 2019
How do you intentionally build or deepen trust in your communication and engagements with customers?
Often we can believe that positive activity leads to the positive result of the relationship. Just ask a divorce lawyer. There tends to be one person that is always surprised. We carry unweighted expectation that...
Nov 14, 2019
If you’re a sales leader, executive, key account manager or customer serving professional in a B2B industry, you're in the right spot! I want to show you how you can activate the three core drivers that produce fanatical fans and highly profitable customers for life.
Who am I? I am a customer growth author, speaker,...